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Order Status

Has my order shipped?

  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

  Click the "My Account / Order Status" link at the top right-hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Missing from my shipment.

  Occasionally items are back-ordered and that could be the reason. Please carefully check your package as smaller items are sometimes wrapped and placed within larger items. If an item was missed we will get it out to you as soon as we can.

My product is missing parts.

  Many of the products that we ship are in their original boxes that we received from our supplier. If you find that there is a part of the assembly that is missing, please contact us and we will get a new part out to you quickly. If you are able to supply the part # (if a manual was included with your product), that would help us to make sure the correct part is shipped.

When will my backorder arrive?

  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.